Verbal Judo — Book Notes
Verbal Judo: The Gentle Art of Persuasion by George J. Thompson, Ph.D. On knowing people To be a contact professional you must first, of course, be in contact with yourself. You have to learn to read people carefully. If you know yourself and you know the opponent, you can win a hundred percent of the time. If you’re going to work for others and represent them, you must not allow people to push your button or pull your trigger. The question is: how do you build a trigger guard? Know thyself. ...